SDCC 2019 FAQs and Lucky Draw Information

SDCC Event General FAQs

They will most likely to have 2019 Summer Convention Sticker. Some figures we get from overseas may have comicon one. However, we do not guarantee one or the other sticker on the boxes.

The launch of SDCC exclusives will take place in 3 stages.

1. Thursday July 18 2 PM AEST will be the first launch.
2. The same figures and may be more will be available on Friday 19th July 11 AM AEST
3. Bundles and standalone figures will be available from Monday 22nd July 2019. See our social media pages for update.
Click here. Page will go live after 2 PM Thursday. Until then, you will see empty page Pick ups are not available this year due to us being in the middle of relocation to new address.
These are limited to 3 per customer per SKU until 21.07.2019 Midnight AEST. Limitations will be removed after that. Quantity may be extremely limited on all products - sales are made on a first come, first serve basis and may sell out in mere minutes. We recommend that you check out with figures you most want immediately to avoid missing out.
We will not be taking any orders over the phone during this sale. It is online only starting from 2 PM AEST on Thursday 18th July There will be no reserving items either before or after the convention sale

Shipping Questions

You can expect orders to dispatch from Monday 23rd July. Some early orders may go out on on 18th July. We should have all the orders leaving our warehouse by Friday 27th July.

How can I track where my order is?

We use Australia Post for shipping and delivery. Here is the Link to track your order

http://auspost.com.au/track/track.html

When we create the shipping from Australia Post, we make sure you get the email from Australia Post to track your item. You also get an e-mail from sales@gameskeysaustralia.com regarding your tracking number when the item is marked as shipped by our staff.


Cancellation and Re-stock

If the order is cancelled by us due to over-sell, there will be no fees.
However, if you were to cancel your order, there will be 20% total order cancellation fees excluding shipping charges

This will be handled by our staff on the day. Cancellation fees will still apply.


Lucky Draw Terms and Conditions

Check back on Friday 19th July for details on SDCC Lucky Draw. All orders from Thrusday 18th July will automatically qualify in all lucky draws :)