Christmas Delivery Information

 

WE ARE OPEN UNTIL DECEMBER 23rd

Our last post dispatch will be December 22, however Pickups and Customer Service will finish @ 5pm December 23rd (To allow us the final day to finalise orders and existing enquiries)

We will re-open on Thursday Dec 28 and this will be the first dispatch day. Note we will be short staffed & Catching up on dispatches until the 5th January so please expect longer processing times. 

ANY AUSTRALIAN ORDERS DISPATCHED AFTER 15TH DECEMBER WILL BE SHIPPED AS EXPRESS SHIPPING

 WE SHIP VIA AUSTRALIA POST

All orders are dispatched from Melbourne. Parcels are sent Trackable postage. Once your order is shipped you will receive an email with your tracking number. 

For Australia Post's estimated delivery times please visit this website and enter 3029 as the 'FROM' Postcode.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/

OUR ELVES WORK FAST

We aim to have all orders received by Midday shipped out same day however due to high volumes over the Christmas period this may not always be possible. For urgent deliveries please call us on 0466640883 to arrange.

WE ARE GREAT SECRET KEEPERS

We don’t include invoices or any paperwork on the inside making it great to ship it directly to the friend or family member you are gifting to :) 

ORDER EARLY!

While we dispatch as quickly as possible, we do rely on Australia Post. All time frames provided are ESTIMATES only. We find that over 99% of orders arrive within the estimated time frames, however during the Christmas period Australia post does warn that delays can happen. We can lodge parcel enquiries with Australia post 10 days after the estimated delivery date. If you have an order that has been in transit longer than this please do contact us so we can lodge an enquiry on your behalf.

BACKORDERS

If you receive a backorder notice at the checkout and you need your item by a particular date please call  0466640883 and we can advise the estimated arrival date.

DELIVERY CUT OFF DATES

Please note these dates are based on our standard dispatch times and Australia post delivery estimates. As we do rely on Auspost, Pre Christmas delivery cannot be guaranteed.


NSW – Order by Midday December 15th

Melbourne Metro – Order by Midday December 18th

Rest of VIC – Order by Midday December 17th

Brisbane Metro – Order by Midday December 15th

Rest of QLD – Order by Midday December 15th

Adelaide Metro – Order by Midday December 15th

Rest of SA – Order by Midday December 15th

Perth Metro – Order by Midday December 14th

Rest of WA – Order by Midday December 14th

TAS – Order by Midday December 15th

NT – Order by Midday December 12th


Outside of Australia - Order by Midday December 08th