Terms & Conditions

The terms that apply when you use gameskeysaustralia.com or place an order with us.

Last updated: 13 August 2026

1Acceptance of Terms

By accessing or using gameskeysaustralia.com, placing an order, or creating an account, you agree to be bound by these Terms & Conditions. If you don't agree with any part of these terms, please don't proceed with using the site or making a purchase — you're welcome to contact us first if you have questions about anything here.

2Your Consumer Rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these Terms & Conditions limits or excludes these rights.

3Changes to This Site

We reserve the right to make changes to this site, our policies, and these Terms & Conditions at any time. Continued use of the site after changes are posted constitutes acceptance of the updated terms.

4Orders, Pricing & Payment

All prices are shown in AUD.
While we make every effort to ensure prices on our website are accurate, errors can occasionally occur. If we discover a pricing error on goods you've ordered, we'll notify you and issue a full refund.
We are not liable for inaccurate pricing shown on third-party price comparison websites — we can only honour the price stated on our own website.
Orders may be rejected and refunded at any point before dispatch if delivery or payment details are flagged by our automated fraud prevention system. To reduce the chance of this happening, please use a card or PayPal account with a billing address that matches your delivery address.

5Delivery & Dispatch

Delivery timeframes, shipping costs, and order processing cutoffs are set out in full in our Shipping Policy. In addition:

Stated delivery periods are approximate. Goods are sent to the address provided in your Order Confirmation.
Physical orders are dispatched to Australia Post Monday–Friday, with parcels handed over between 7:00 PM and 11:00 PM AEST/AEDT — this may vary slightly depending on workload.
We have no liability for delivery delays caused by events outside our reasonable control, including acts of God, war, flood, fire, labour disputes, strikes, riots, civil commotion, explosion, or government action.

6Cancellations

To cancel an order, email us with "Cancellation" as the subject line, including your order number, name, and full delivery address.
Digital purchases that have not yet entered our processing system can be cancelled without any fee.
Once an order has begun processing — including physical items entering packing, or digital codes entering our security check process — a cancellation fee of 10% of the order value applies, to cover payment processing and administrative costs already incurred.

Please note: contacting us as early as possible after placing an order gives us the best chance of cancelling before processing begins, avoiding the fee.

7Returns & Refunds

Full details on returns, refunds, and exchanges — including timeframes and how to start a return — are set out in our Returns & Refunds Policy. In summary:

To start a return, simply contact us — no separate return form or authorisation number is required.
We test every returned item; please allow up to 7 working days for this process once we receive your return.
It's your responsibility to check that any item you purchase is compatible with hardware you already own.

8Your Account & Order Details

You confirm that all details you provide for ordering or purchasing are accurate and correct.
Delivery labels are generated automatically from the information you provide. We accept no liability for loss caused by incorrect delivery details entered by you.
Delivery details cannot be changed once an order has been placed — if you need to update the address on a previous order, contact us and we'll do our best to help, but changes are not automatic.
You're responsible for keeping your username and password secure, and you're liable for any orders placed using your account.
Please raise any issues with your order via our Contact Us form before taking any other action, so we have the chance to help resolve it directly.

9Digital Products & Region Requirements

Some digital items containing downloadable content may require a region-specific PSN, Xbox Live, or Nintendo Network account.
We aim to approve email game codes against our security checks on the same day. This isn't guaranteed, though in most cases your code will reach you the same day.

10GKA Keys Rewards Program

GKA Keys is our loyalty rewards program, letting you earn points on eligible purchases and other activities, redeemable for discounts on future orders. Full details on how to earn and redeem GKA Keys are available on our GKA Keys page.

GKA Keys are only available to customers with a Games Keys Australia account, and orders where a coupon code has been used do not accrue GKA Keys.

11Vouchers & Promo Codes

From time to time we offer voucher codes to save money on an order. Voucher codes are limited to one per person, account, or PayPal account.
We reserve the right to refuse a voucher and cancel a transaction where misuse is suspected. All codes are subject to availability and may be withdrawn at any time without notice.
Voucher codes are not valid with PayPal Express Checkout — please use the "Go To Checkout" button and enter your code directly on gameskeysaustralia.com.
Only one voucher may be redeemed per order.

12Reviews & Testimonials

Positive comments about our service, made via email or social media, may be used as a testimonial on our website. If we've used your comment and you'd prefer it removed, just contact us and we'll take it down.
Product review approval is at our discretion, and our decision on whether to publish a review is final.

13International Orders

Games Keys Australia is an Australian-based business and our bank account is held in Australia. International customers may be charged a small processing fee by their own bank on transactions with us. We recommend checking with your bank before ordering, as any international processing fees applied by your bank cannot be refunded by us.

14Price Comparison Sites

We are not responsible for inaccurate pricing information shown about us on third-party price comparison websites. We can only honour and charge the price shown on our own website at the time of your order.

15Eligibility

You must be over eighteen years old to use this site. If you are under eighteen, you may only use the site with the involvement and supervision of a parent or guardian. If you don't meet this requirement, please don't use the site.

16Site Ownership & Contact

The website and domain gameskeysaustralia.com is owned and operated by Games Keys Australia (ABN 93 922 184 686). If you have any questions about any aspect of our website or these terms, please get in touch — see Contact Us below.

Questions About These Terms?

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