Christmas Delivery Information
WE ARE OPEN UNTIL DECEMBER 23rd
Our last post dispatch will be December 20th, however Pickups and Customer Service will finish @ 5pm December 23rd (To allow us the final day to finalise orders and existing enquiries)
We will re-open on Monday Jan 6th and this will be the first dispatch day. Note we will be short staffed & Catching up on dispatches until the 6th January so please expect longer processing times.
ANY AUSTRALIAN ORDERS DISPATCHED AFTER 11TH DECEMBER WILL BE SHIPPED AS EXPRESS SHIPPING
WE SHIP VIA AUSTRALIA POST
All orders are dispatched from Melbourne. Parcels are sent Trackable postage. Once your order is shipped you will receive an email with your tracking number.
For Australia Post's estimated delivery times please visit this website and enter 3029 as the 'FROM' Postcode.
OUR ELVES WORK FAST
We aim to have all orders received by Midday shipped out same day however due to high volumes over the Christmas period this may not always be possible. For urgent deliveries please SMS us on 0466640883 to arrange.
WE ARE GREAT SECRET KEEPERS
We don’t include invoices or any paperwork on the inside making it great to ship it directly to the friend or family member you are gifting to :)
While we dispatch as quickly as possible, we do rely on Australia Post. All time frames provided are ESTIMATES only. We find that over 99% of orders arrive within the estimated time frames, however during the Christmas period Australia post does warn that delays can happen. We can lodge parcel enquiries with Australia post 10 days after the estimated delivery date. If you have an order that has been in transit longer than this please do contact us so we can lodge an enquiry on your behalf.
If you receive a backorder notice at the checkout and you need your item by a particular date please SMS 0466640883 and we can advise the estimated arrival date.
DELIVERY CUT OFF DATES
Please note these dates are based on our standard dispatch times and Australia post delivery estimates. As we do rely on Auspost, Pre Christmas delivery cannot be guaranteed.
NSW – Order by Midday December 13th
Melbourne Metro – Order by Midday December 14th
Rest of VIC – Order by Midday December 13th
Brisbane Metro – Order by Midday December 13th
Rest of QLD – Order by Midday December 13th
Adelaide Metro – Order by Midday December 13th
Rest of SA – Order by Midday December 13th
Perth Metro – Order by Midday December 13th
Rest of WA – Order by Midday December 13th
TAS – Order by Midday December 13th
NT – Order by Midday December 13th
Outside of Australia - Order by Midday December 1st