1Your Consumer Rights

2Physical Goods

At Games Keys Australia, we take care to pack every item carefully so it arrives safely at your delivery address. We know how important it is for collectors to receive items in mint condition, and we do everything we can to make sure they stay that way.

Occasionally, items are damaged in transit or arrive with a manufacturing defect that makes them unfit for their intended purpose. If this happens with your order, contact us straight away — see Section 10 below.

Because we deal in popular, often limited-run merchandise, stock can sell out shortly after arrival. If your item is damaged or defective, we'll do our best to send a replacement — subject to availability. If the item has since sold out, we'll offer a full refund or store credit instead, once the damaged item is returned to us.

Refunds, exchanges, and store credits are only issued once the defective item is returned to us in exactly the condition it was received. We'll also ask for proof of purchase (your order confirmation or receipt) before processing any refund.

3Change of Mind

We do not accept change-of-mind returns on physical items. Please choose carefully before purchasing, particularly for pre-orders and limited-edition collectables. This section covers items that are correct, undamaged, and as described — for damaged, defective, or incorrect items, see the relevant sections below.

4Wrong Item Received

If you receive an item different from what you ordered, contact us within 60 days of delivery and we'll arrange the correct item to be sent, subject to availability, or a full refund. We'll also cover return postage for the incorrect item — see Section 6.

5How to Start a Return

1. Contact us within 60 days of receiving your item — email is fastest (see Section 10).
2. Include your order number, a description of the issue, and photos of the damage or defect if possible.
3. We'll confirm next steps — a replacement (if in stock), a refund, or store credit.
4. If a return is required, send the item back in its original condition to our nominated mailing address, which we'll provide once your return is approved.
5. Once we receive and inspect the returned item, we'll process your refund, exchange, or store credit.

6Postage & Return Shipping

Where a return is approved for a damaged, defective, or incorrectly sent item, we'll cover the cost of shipping it back to us — the return postage cost will be refunded once we receive the item at our mailing address.

7Original Packaging

For collectables such as Pop! Vinyls, action figures, statues, and busts, please return the item in its original packaging wherever possible, as box condition is often part of an item's collector value. Where the packaging itself is the subject of the fault (e.g. a crushed box), please note this when you contact us so we can take it into account when assessing your return.

8Refund Method & Timeframe

• Approved refunds are issued back to your original payment method (Bank Transfer, Stripe, PayPal, or Wizit).
• Refunds are typically processed within 3–5 business days of us receiving and inspecting the returned item.
• Store credit, where offered as an alternative, is applied to your Games Keys Australia account and does not expire.

9Digital Goods

PC games and other digital content cannot be returned once installed or redeemed, and digital/email code purchases are non-refundable. Please check that a game will run on your system before ordering — we're not able to take responsibility for compatibility issues with your hardware or software.

10Policy Changes

This Returns & Refunds Policy is subject to change without notice, and nothing in it affects your rights under the Australian Consumer Law. We recommend checking this page periodically if you have an active or upcoming order.