GKA Keys is our way of thanking our loyal customers and giving back to you. You'll earn GKA Keys not only by purchasing items on gameskeysaustralia.com, but through these actions too:

• Earn when making a purchase of a physical item
• Earn 50 Keys to create an online account
• Earn 50 Keys to like us on Facebook
• Earn 30 Keys for reviewing a product (applied once approved)
• Earn via Facebook promotions and coupon codes

2500 GKA Keys = $10 AUD off your next purchase
5000 GKA Keys = $20 AUD off your next purchase
6000 GKA Keys = 10% off your next purchase
8000 GKA Keys = 20% off your next purchase

To redeem GKA Keys, log in to your account, then visit our GKA Keys page and choose the correct GKA Keys Card:

2500 GKA Keys = GKA Keys Card 1
5000 GKA Keys = GKA Keys Card 2
6000 GKA Keys = GKA Keys Card 3
8000 GKA Keys = GKA Keys Card 4

Add to your cart, then view your cart. Important: do not check out yet. Add the GKA Keys required, then click checkout. Under payment method you'll see "Free Checkout" — complete checkout and you're done.

Wait 24 hours and your code will be sent to you via email. The code can only be used once ever and requires login, so use it wisely.

Reviews are intended to assist our customers with their purchases, so please tell us what you liked about the product. Once submitted after you've received your item, one of our staff will read it and decide to approve or not approve it at their discretion. Reviews are only approved if you purchased the item through Games Keys Australia, and only 1 review per item per customer is allowed.

Staff check the review queue every Tuesday and Friday — expect an email with your updated GKA Keys value on those days.

Digital games, non-approved product reviews, and shipping cost. That's it!

No, they don't. They're yours forever.

Log in to your account, then click GKA Keys to see full details of your status, or click here directly.

If you redeem a GKA Keys Card against an order and then cancel that order, the redemption is final and lost on the cancelled order. Once GKA Keys are spent on a GKA Keys Card, they're gone — and GKA Keys cannot be transferred between two customer accounts.

In-stock orders are dispatched within 5–10 working days of payment approval. Pre-orders are dispatched within a day or two once we have the items at our location in Truganina.

We use Australia Post for shipping and delivery. Track your order at auspost.com.au/mypost/track/search.

You'll get an email from Australia Post to track your item, plus an email from sales@gameskeysaustralia.com with your tracking number once your order is marked as shipped.

Shipping within Australia is AUD $10 for items under AUD $100, and free for orders over AUD $100. Shipping outside Australia is calculated at checkout depending on country zone and weight.

Read our full Shipping and Returns Policy →

Some of our products are digital keys and can't be sent by physical mail, so we send them via email. Toys and figures cannot be delivered this way.

Use our Guest Checkout Order lookup. If you'd like to register for an account and earn GKA Keys, you can register here — then email us or reach out via Facebook, Instagram, or Twitter and we'll attach your order to your login.

If your item arrives damaged or has a manufacturing defect, contact us straight away at sales@gameskeysaustralia.com or 0466 640 883. We'll ask for the receipt and, where the goods have sold out, offer a full refund or store credit instead of a replacement.

Read our full Returns Policy →

We accept returns, refunds, or exchanges on physical goods if you contact us within 60 days of receiving your order. Items must be returned in exactly the same condition they were received in.

Unfortunately, PC games and other digital content can't be returned once installed, and digital/email code purchases are non-refundable. Please check the game will run on your system before ordering.

Yes, you can. We'll let you know via SMS and email when your order is ready to be picked up.

A pre-order product is one that hasn't yet been released to the public — it's either on its way to our warehouse from suppliers, currently being manufactured, or was in stock but has temporarily sold out and is awaiting restock.

The Pre-Order ETA (estimated time of arrival) is supplied by the manufacturer or amended as we receive updated shipping advice. As a collectables retailer, these ETAs can sometimes be delayed significantly — this is usually beyond our control and simply the nature of the industry. As soon as we hear about a shipping update or delay, we update the Pre-Order ETA on that item's product page.

Browse current pre-orders →