1Digital Codes

• Digital codes are delivered via email, typically within an hour of payment approval, though during busy periods it may take a little longer.
• Emails are sent between 9 AM and 9 PM Australian Eastern Standard Time (AEST).
• Digital purchases are non-refundable — please see our Returns & Refunds Policy for full details.

2Physical Items

• Physical items — Pop! Vinyls, action figures, statues, busts, and similar collectables — are shipped via Australia Post.
• Orders placed before 12 PM AEST are typically processed the same business day; orders placed after 12 PM AEST are processed the next business day.
• All in-stock items are shipped within 5 to 10 working days of processing.
• You'll receive a tracking number by email once your item has shipped.
• We do not offer Express Shipping directly through checkout, but it can be arranged by contacting us.

3Shipping Costs (Australia)

4International Shipping

International shipping is available. Rates vary by destination and order weight — use our International Shipping Rates calculator to get an estimate for your location.

5Pre-Orders & Backorders

• Pre-orders ship on the day we receive stock from the distributor or manufacturer.
• We'll email you if there's a delay in stock reaching us.
• Pre-order release dates are provided to the best of our knowledge and may change at the licensor's discretion.
• If your order contains multiple items, we hold the full order until everything is in stock, then ship it together as one parcel.

6Shipping Terms & Conditions

Incorrect delivery address
It's the customer's responsibility to ensure the delivery address entered at checkout is complete and correct. Games Keys Australia is not responsible for delays, non-delivery, or lost parcels resulting from an incorrect or incomplete address supplied by the customer. If you notice an error after placing your order, contact us as soon as possible — we'll do our best to update it before dispatch, but cannot guarantee a change once an order has shipped.

Lost or stolen parcels
If tracking shows your parcel as delivered but you haven't received it, please contact us within 7 days so we can lodge an investigation with Australia Post. If a parcel is confirmed lost in transit (not marked as delivered), we will arrange a replacement or refund once Australia Post's investigation is complete. Games Keys Australia is not liable for parcels confirmed as delivered to the address provided but later reported stolen from the property.