1Overview

Games Keys Australia ("we", "us", "our") operates gameskeysaustralia.com, an online retailer of collectables and PC game keys based in Victoria, Australia, trading since 2014. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use and store it, who we may share it with, and the rights you have over it. By using our website or purchasing from us, you agree to the practices described in this policy.

2Information We Collect

We only collect personal information that is reasonably necessary to run our business and provide our services. This may include:

• Name, email address, phone number, and billing/shipping address
• Account login details (username and password)
• Order history and product preferences
• Payment confirmation details (we do not store full credit card numbers — see Section 6)
• Correspondence you send us via email, phone, contact forms, or social media
• Technical data such as IP address, browser type, and device information, collected automatically via cookies and analytics tools

3How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including shipping and customer service
• Verify payments and prevent fraudulent transactions
• Respond to enquiries and provide support
• Send order updates, receipts, and account notifications
• With your consent, send marketing communications about new products, promotions, or restocks
• Conduct internal research, planning, accounting, and quality/compliance purposes
• Comply with legal or regulatory obligations

We do not use your personal information for any purpose beyond what is described in this policy without your consent, unless required or authorised by law.

4Cookies & Website Analytics

Our website uses cookies to support core shopping functionality and to help us understand how visitors use the site. Specifically:

You can disable cookies through your browser settings, though some parts of the site — such as checkout — may not function correctly without them.

5Who We Share Your Information With

We do not sell or rent your personal information to third parties for marketing purposes. We may share limited personal information with trusted third parties strictly where necessary to run our business, including:

Each of these third parties is only provided with the information necessary to perform their function and is expected to handle it securely.

6Overseas Disclosure

Some of our service providers, including payment processors such as Stripe and PayPal, may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure these providers apply data protection standards consistent with the Australian Privacy Principles.

7Data Security

We take the security of your personal information seriously. Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers, including during checkout and account login.

We do not store your full credit card details on our servers — payments are processed securely through our third-party payment providers (Stripe, PayPal, Wizit) or via direct bank transfer. We may, where necessary, contact you to verify a transaction as part of our fraud-prevention measures.

8Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including ongoing customer service, warranty/replacement claims, and legal or tax record-keeping obligations. When information is no longer required, we take reasonable steps to securely delete or de-identify it.

9Access, Correction & Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Ask us to explain how your information has been used or disclosed

To make a request, contact us using the details in Section 13. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.

10Marketing Communications

We may occasionally send you information about new products, restocks, or promotions. You can opt out of marketing communications at any time by using the unsubscribe link in any email, or by contacting us directly. Opting out of marketing does not affect transactional emails related to your orders.

11Children's Privacy

Our website and services are not directed at children. We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.

12Complaints & Further Information

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can investigate and resolve the issue.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.